Metro By T-mobile dispute--fairest resolution?
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Description

I ordered a razor 2025 and before I committed to the agreement I made sure he had the right phone ordered and he said yes. I got the phone and it was the one phone I specifically stated I hated. Then when I tried to get them to fix it they offered a refund only if I sent the phone back. I needed a phone not a refund and I couldn’t wait; when I called them I even told them how important it was that I had a phone, just trade the phone out and send me the right phone. They refused to do anything until I sent the phone back so I activated the phone hoping that I could fix it later they refuse to send me the right phone and now they’ve got me trapped paying for a phone that I do not want. First of all they should make up for the mistake they made in some way shape or form besides giving me the right phone; then they should give me the right phone."

Jun 30, 2026
2
2005
Compensation for time and money spent, refund on service, and credit for the phone I ordered = $945

1. Compensation: Money I spent trying to get this right  $200.00

2. Refund: Service $170.00

3. Credit: The right phone $575

- PeopleClaim complaint Source
Correct phone as ordered; will return wrong phone
-T-Mobile attorney should review recording of call (all calls are taped) with claimant and discuss fair resolution
Customer is given two options: Correct Device Given to Customer and Carrier-Covered Shipping Costs OR Customer return the phone gets full refund of the phone price and cancels T-Mobile contract
Administrative error on t-mobile can't justify the customer to breach the contract by activating the phone.
Customer always had the freedom of choice to choose different phone provider when T-Mobile's solution did not satisfy him. In an emergency, the customer could have bought a temporary prepaid burner phone or borrowed a device while waiting for the shipment. Unfortunately, the excuse is weak. Choosing to open and activate the phone was a breach of contract. The initial mistake belongs to T-Mobile, but customer is also at fault. T-Mobile should not pay anything extra.

Solution: In order to keep the client satisfied customer can be given 2 options to choose from
option 1) T-Mobile delivers the correct device and pays for shipping costs for the return of the wrong phone, phone credit purchased is also transferred. 

option 2) customer returns the phone, gets full refund of the phone price, and T-Mobile contract is terminated
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